Do you ever have sales?
I have chosen to offer free designs, from time to time, for a short period rather than have sales.
We have many customers who purchase our designs as soon as they are released. We don’t want to be unfair to them.
I am much more comfortable showing my appreciation by offering high quality, free designs that all can benefit from.
You can purchase with confidence knowing you will not be kicking yourself later because those items have gone on sale.
Do you issue refunds?
Since these are electronic files rather than tangible merchandise, we are not able to issue refunds because there can’t be an exchange of funds for an actual item.
If a file is found to be corrupt, we will be happy to resend the same file as replacement.
If a duplicate purchase is made by mistake, a refund will be made with proof of both purchases.
Are you going to bundle the alphabets and sell them as sets?
We have begun to do just that, however, the monogram letters will continue to remain as singles.
Do you use clipart?
No, I use my own artwork. Actually, almost everything is done ” free hand” directly on the software screen.
Do you do custom work?
Do to lack of time, I am no longer able to do custom work. I do consider suggestions and will sometimes add them to my, ” To Do” list. It’s not a guarantee that all suggestions
will get done, but they will certainly be considered. I wish I didn’t have to sleep…I could get so much more done!
How long have you been digitizing?
I started digitizing in 2001…hard to believe it’s been that long! I love designing!
What digitizing sofware do you use?
I use the Bernina Designer Software. I started with V.2 and we are on V.9
Do I have permission to sell items with your designs on them?
Absolutely! Please see, ” Terms and Copyright” link at the bottom of the page.
© 2024 Sonia Showalter
