Refund and Returns Policy

Due to the digital nature of these products, there are no refunds since files can not be exchanged or returned. This is the industry standard. 

Credit will be given only for duplicate purchases.
If the file has become corrupt, please go back to “My Orders” and download it again at no additional charge.

Delivery: All orders are delivered via instant download. These are machine embroidery files and are not tangible products. You need a computerized embroidery machine to be able to stitch these out.

Login to your account and click, “My Orders” to navigate to the download link or links.